ELSA (English Language Speech Assistant) is a startup founded in 2015 by Stanford alum Ms. Vu Van, and Dr. Xavier Anguera, a veteran in speech recognition. OurAI. ELSA’s app, called ELSA Speak, listens to the way language learners pronounce words, sentences or conversations to pinpoint exact errors and provide real-time, accurate feedback on their pronunciation mistakes with specific suggestions on how to improve. The company built its own proprietary speech technology using deep learning and A.I. to detect people’s pronunciation mistakes with 95%+ accuracy. Based in San Francisco, ELSA has raised $27 million in capital and is backed by leading VCs in Silicon Valley, Southeast Asia, and Japan. ELSA Speak is available on iOS and Android and is used by more than 22 million users in over 101 countries. The company has offices in Portugal, Vietnam, India, Indonesia, and Japan.
ELSA has been recognized as Top 5 Best Artificial Intelligence Apps (by Research Sniper), and Top 4 Companies Using AI To Transform The World (by Forbes).
Location: Ho Chi Minh City, Vietnam
1. Operations & Engagement Intern (Global Customer Support)
Job Responsibilities:
- Support to operate workshops on how to use ELSA for clients, teachers/end users;
- Closely monitor and update our internal database regarding information of new clients, engagement reports, and learners’ performance reports. Handles confidential student information with tact, discretion and in compliance with company regulations;
- Follow up with customers to ensure their technical issues are resolved;
- Gather customer feedbacks and report them with the line manager;
- Contribute to the development of short term engagement plans/goals to ensure high engagement rate of trial clients;
- Assists learners during the use and application of specific curriculum and ELSA software that enhances their learning experience;
- Assist line manager to create user guideline/manual, FAQ, and other related documents;
- Other relevant tasks to be assigned by the line manager.
Key requirements:
- Proficient in using common computer/technology applications;
- Have a flexible, resilient, and positive can-do attitude;
- Demonstrates effective communication;
- Meticulous, good organizational skills, with an ability to prioritize important tasks;
- Good command of English;
- Have an understanding of the English teaching methodologies and technique is a plus.
Benefits:
- Monthly allowance, ELSA Pro Account during internship;
- Flexible working hours;
- Company Happy Hour and internal activities;
- Working and training with seniors;
- Experience the true startup spirit of a fast-growing and well funded Silicon Valley startup;
- Opportunities to grow professionally and play a critical role to shape the next stage of our company’s growth;
- Opportunity to create an impact on the lives of 1.5 billion language learners around the world.
To Apply: Apply now to maximize your talents and make a real impact! Send your CV with subject [ELSA] Operations & Engagement Intern – Full name to hrvn@elsanow.io
2. Social Media Intern (Brand Marketing)
The role: With our ambitious growth goal for the brand, we are looking for a Social Media Intern to assist our always-on and campaign-based marketing & communications activities. You will be working under the direct supervision of our Brand Marketing Executive as a part of our Brand Marketing team, taking care of the brand’s social media actions across channels. The ideal candidate shall be a team player, tech-savvy and social media ‘geek’ who is willing to deliver flexibly under pressure and changes.
What you’ll be doing:
- Work under the direct supervision of Brand Marketing Executive to create and execute social media plans monthly;
- Assist in always-on content creation, be in charge of and monitor postings across communication channels: TikTok & Instagram according to the content calendar;
- Interact with followers and potential customers on a daily basis by communicating and answering questions on social channels;
- Assist in the growth of the brand by seeding through various social media platforms and from different pools of audience, following the strategies of the team;
- Support for other brand campaigns of the team, especially Influencer campaigns.
Requirements:
- Current undergraduate or graduate student, recent graduate from business, marketing, journalism, public relations or related fields;
- Have relevant experience through real work or extracurricular activities;
- A bright mind with strong creativity and excellent communication;
- Superb attention to details and organizational skills;
- Willing-to-learn and Willing-to-do mindset;
- Typical genZ or a genZ guru, tech savvy and familiar with social media tools, practices and tactics;
- Ability to work independently yet efficiently with use of computer;
- Be able to work fulltime or commit at least 32 hours of work per week.
Benefits:
- Monthly allowance, ELSA Pro Account during internship;
- Company Happy Hour and internal activities;
- Working with seniors in real projects;
- Experience the true startup spirit of a fast growing and well funded Silicon Valley startup;
- Opportunities to grow professionally and play a critical role to shape the next stage of our company’s growth;
- Opportunity to create an impact on the lives of 1.5 billion language learners around the world.
How to apply: Apply now to maximize your talents and make a real impact! Send your CV and a short introduction on why you want to join ELSA with subject [ELSA] Social Media Intern – Your Full name to hrvn@elsanow.io