Operations & Engagement Intern
About Company:
ELSA (English Language Speech Assistant) is a startup founded in 2015 by Stanford alum Ms. Vu Van, and Dr. Xavier Anguera, a veteran in speech recognition and AI. ELSA’s app, which is called ELSA Speak, listens to the way language learners pronounce words, sentences or conversations to pinpoint exact errors and provide real-time, accurate feedback on their pronunciation mistakes with specific suggestions on how to improve. The company built its own proprietary speech technology using deep learning and A.I. to detect people’s pronunciation mistakes with 95%+ accuracy. Based in San Francisco, ELSA has raised $27 million in capital and is backed by leading VCs in Silicon Valley, Southeast Asia and Japan. ELSA Speak is available for iOS and Android and is used by more than 22 million users in over 101 countries.
The company has offices in Portugal, Vietnam, India, Indonesia and Japan.
ELSA has been recognized as a Top 5 Best Artificial Intelligence Apps (by Research Sniper), and Top 4 Companies Using AI To Transform The World (by Forbes).
Position: Operations & Engagement Intern
Department: Business Development
We are looking for a fresh, self-motivated individual to join the ELSA Vietnam team as a Operations & Engagement Intern in Ho Chi Minh City. You will be supporting the B2B Customer Success team with the onboarding, engagement tracking, activities planning & management in order to maintain and enhance the engagement rate with our clients.
Job Responsibilities:
- Support to operate workshops on how to use ELSA for B2B clients, teachers/end users;
- Closely monitor and update our internal database regarding information of new clients, engagement reports, and learners’ performance reports. Handles confidential student information with tact, discretion and in compliance with company regulations;
- Follow up with customers to ensure their technical issues are resolved;
- Gather customer feedbacks and report them with the line manager;
- Contribute to the development of short term engagement plans/goals to ensure high engagement rate of trial clients;
- Assists learners during the use and application of specific curriculum and ELSA software that enhances their learning experience;
- Assist line manager to create user guideline/manual, FAQ, and other related documents;
- Other relevant tasks to be assigned by the line manager.
Key requirements:
- Proficient in using common computer/technology applications;
- Have a flexible, resilient, and positive can-do attitude;
- Demonstrates effective communication;
- Meticulous, good organizational skills, with an ability to prioritize important tasks;
- Good command of English;
- Have an understanding of the English teaching methodologies and technique is a plus.
Benefits:
- Monthly allowance, ELSA Pro Account during internship;
- Flexible working hours;
- Company Happy Hour and internal activities;
- Working and training with seniors;
- Experience the true startup spirit of a fast-growing and well funded Silicon Valley startup;
- Opportunities to grow professionally and play a critical role to shape the next stage of our company’s growth;
- Opportunity to create an impact on the lives of 1.5 billion language learners around the world.
To Apply: Apply now to maximize your talents and make a real impact! Send your CV with subject [ELSA] Operations & Engagement Intern – Full name to hrvn@elsanow.io