DSA provides academic, research, and personal support to students, addressing inquiries and complaints through online channels (email, CRM, etc.). DSA also offers counseling when students face issues related to age-specific psychological factors or changes in their learning environment. DSA helps students find the best solutions and supports their integration, interaction, and effective communication. Besides the dedicated counselors within the unit, DSA also collaborates with experts from functional units to provide specialized support for students on in-depth issues.